Adventurer 5M
Adventurer 5M Pro
AD5X
Guider 3 ultra
Filaments
Accessories
Adventurer 5M
Adventurer 5M Pro
AD5X
Guider 3 ultra
Filaments
Accessories
Orca-Flashforge
The Best Slicing Software for Flashforge
High-Speed Printers. Support AD5M series
and Guider 3 Ultra.
Learn More
Flash Maker
A more flexible printer management tool
that supports mobile phones, iPads, and
computers.
Learn More
Have a question? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Our customer support is available Monday to Friday: 8:00 AM to 6:00 PM China Standard Time (CST)
Average answer time: 24h
Do you ship to all areas of Australia?
Yes, we do! Our AU Flashforge online store ships across all of Australia, including New South Wales, Queensland, South Australia, Tasmania, Victoria, Western Australia, the Australian Capital Territory, and the Northern Territory.
If you have any questions or need assistance, feel free to reach out to us at customer@flashforge.com. We’ll be happy to help!
Do I need to setup an account to place an order?
No, you don’t need to set up an account to place an order. However, by signing up, you can earn reward points that can be redeemed for shopping vouchers or special treats during our exclusive events.
Do you offer gift wrapping
At this time, we do not offer gift wrapping services. However, we’re always looking for ways to improve our offerings, so it may be something we introduce in the future.
How long will it take to get my orders?
All shipments are dispatched from Flashforge's local warehouse in Australia. We use trusted delivery services such as Australia Post, Fastway, Allied Express, Toll Priority, CourierPlease, and eParcel for delivery. The estimated delivery time is typically 5-7 business days.
Please note that delivery times may vary slightly depending on your location and potential unforeseen delays due to customs or shipping services. Orders to Western Australia (WA) and Northern Territory (NT) may take a few additional days for delivery, so we appreciate your patience.
What is your return policy?
Flashforge accepts returns for 3D printers within 30 days of receiving your order, no questions asked. For detailed information, please refer to our Warranty & Returns Policy page.